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OtherFull-time
Customer Support Executive
We are looking for a dedicated and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, helping them resolve queries, troubleshoot issues, and ensure a positive customer experience.
What you'll do
Responsibilities
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner
- Provide product/service-related information to customers
- Troubleshoot issues and guide customers through solutions
- Escalate complex issues to the appropriate internal teams
- Maintain detailed records of customer interactions using CRM tools
- Follow up with customers to ensure satisfaction and resolution
- Collaborate with other departments to improve customer experience
- Stay updated on product features, company policies, and customer support processes
What we're looking for
Requirements
- Strong verbal and written communication skills
- Patience, empathy, and a customer-first attitude
- Problem-solving skills and the ability to think on your feet
- Basic computer knowledge and ability to learn new tools quickly
- Ability to handle multiple conversations simultaneously
- Prior experience in customer support is a plus
Ready to apply?
Send us your CV and a few links to work you're proud of. We read everything and reply to everyone.
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Great Place to Work
Certified 2025 company culture
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Structured Growth
Mentorship track & annual learning budget
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Hybrid Schedule
Anchor days at Mumbai studio + flexible days
Ready to build?
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