Samvad AI is conversational AI for WhatsApp and voice - multilingual chat and voice agents for support, sales and internal teams.
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6 questions
What is Samvad AI?
A conversational AI platform for chat and voice - multilingual agents that handle support, sales and HR conversations on WhatsApp and over the phone, and hand off to humans when they should.
Which channels does it work on?
WhatsApp first, plus voice and other messaging channels. It is designed for the way Indian customers prefer to communicate.
How many languages does it understand?
Multiple Indian languages and English, with the ability to switch mid-conversation - so customers are never forced into a language they are not comfortable with.
Will it replace our support team?
It augments them. Samvad handles the high-volume, repetitive queries instantly and escalates the nuanced ones to humans with full context, so your team spends time where it matters.
Does it integrate with our systems?
Yes - with Edge CRM natively and other CRMs and tools via API, so conversations are connected to your data rather than stranded in a chat window.
Is it reliable, or does it hallucinate?
We ground it in your knowledge base with guardrails and human-in-the-loop where stakes are high. AXon ships AI that is honest about what it does not know rather than confidently wrong.
Still have a question?
Talk to a real person - no bots, no sales script. We'll point you to the right answer fast.